Privacy Policy
This Privacy Policy explains how Rolldorado collects, uses and protects personal information when you register, play or otherwise interact with our online casino and sportsbook services. We take your privacy seriously and set out below the types of data we collect, how we use it, who we share it with and the controls available to you.
Types of data we collect
We collect a range of information to provide and improve our services. This includes personal data you give us directly, technical data collected automatically, and transactional data about your activity on the site.
Personal data
This covers information you provide when creating an account or contacting us, such as your name, date of birth, email address, phone number, billing address and verification documents. We also store account credentials and communication records.
Technical data
We collect data about your device and connection, including IP address, browser type, operating system, pages visited and cookies. This helps us keep the site secure and optimise the experience on desktop and mobile.
Transactional data
Transactional data includes deposits, withdrawals, bets, game history, bonuses you have claimed and payment method details. We retain records of transactions and any correspondence about them for fraud prevention and accounting purposes.
How we use your information
We use personal data to operate your account, process payments, verify identity, prevent fraud, comply with legal obligations and provide customer support. Technical and transactional data are used to improve site performance, personalise content, and carry out responsible gambling checks where required.
Data protection practices
We implement appropriate technical and organisational measures to protect personal information, including encryption and access controls. Only authorised staff and approved third-party service providers have access to data where necessary to perform their roles.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics, preferences and marketing. You can manage cookie settings through our cookie banner or via your browser controls. Disabling certain cookies may affect how parts of the site work.
Access, correction and deletion of data
You have the right to request access to the personal data we hold about you, request corrections, or request deletion where applicable. To exercise these rights please contact us at [email protected]. We will respond in line with applicable data-protection requirements.
Information sharing and third parties
We may share data with payment processors, identity-verification providers, fraud-prevention services, analytics partners and legal advisers. We require these providers to process data securely and only for the purposes we specify. We will not sell your personal data to third parties.
User rights and complaints
Depending on where you live, you may have additional rights such as restriction of processing, portability and the right to object to certain processing. If you are in the UK you can contact the Information Commissioner's Office for guidance. If you have concerns, please contact [email protected] so we can deal with them promptly.
Privacy policy updates
We may update this policy from time to time. We will publish the revised policy on our site and, where appropriate, notify you by email or account notice. Please review this page regularly to stay informed about how we protect your privacy.